Returns & Exchanges

We make every effort to describe and display every product as realistically as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore we are proud to offer you 14 days from date of invoice within Kuwait, to change your mind on any of your purchases from this website.

To qualify for this, the item(s) must be unworn and in the same condition in which they were received. Items must be returned with all the original box, instructions, guarantee and all extras.

When we receive the item, our returns department confirm that everything is present and in it’s in original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.

How to return?

It's really simple to return an item to us : All you need to do is call our Customer Service and they will help you set it up.

Once you’ve called Customer Service, the easiest and fastest way to return the item is to go down to your nearest store. Make sure to bring a print-out of your order confirmation and civil id.

• Customer Service numbers: +965 1820012
• Email Address: help@cs.alyasra.com